Terms and Conditions
This is the official web site of westcountrypets.co.uk. Use of this web site is subject to the Terms and Conditions contained herein. By using, or continuing to use, this site you agree to abide by all of the Terms and Conditions. westcountrypets.co.uk reserves the right to change the Terms and Conditions at any time without notice. If you do not wish to be bound by the Terms and Conditions, you must cease use of this web site immediately.
DISCLAIMER
While westcountrypets.co.uk attempts to present accurate and reliable information on this web site, information contained on this web site may contain technical inaccuracies or typographical mistakes. westcountrypets.co.uk reserves the right to alter or update information contained on this web site at any time without notice, and to terminate, alter, suspend or discontinue any aspect of this website at any time. westcountrypets.co.uk reserves the right to impose limits on any/or all services of the website and to restrict access to all or part of the website without notice or liability.
Any references contained on this web site to any specific companies, commercial products, processes, or services by company, manufacturer, trade name, trademark, or otherwise do not constitute or imply endorsement, recommendation, or sponsorship by westcountrypets.co.uk.
All information, materials and/or software made available on this web site, are provided ‘as is’ for information purposes only without any representation or warranty, express or implied, of any kind, including, but not limited to, warranties of merchantability, non-infringement, or fitness for any particular purpose. Use of any/or all of the above is entirely voluntary, and reliance on any of the above is at your sole risk.
LIMITED LICENCE
You agree not to interrupt or disrupt or attempt to interrupt or disrupt the operation of this website in any way. Subject to the Terms and Conditions, westcountrypets.co.uk grants you a non-exclusive, non-transferable, limited right to access and use this website and the materials contained herein.
VIRUS PROTECTION
By using this website you assume full responsibility for the protection of your computer system including computer hardware and software, stored data on your computer system and the stored data and computer systems including hardware and software of third parties who may access or be otherwise connected to your computer system. You assume full responsibility for ensuring that programs or other data downloaded or otherwise received from this website are free from viruses, or any other items of a destructive nature whatsoever.
DATA SECURITY
westcountrypets.co.uk will take reasonable steps to ensure that unauthorised third parties do not access data transmitted electronically by you to westcountrypets.co.uk via the website and stored by westcountrypets.co.uk. However by using this website you fully accept the risk that data transmitted electronically to westcountrypets.co.uk via this website may be intercepted before reaching westcountrypets.co.uk by unauthorised third parties. westcountrypets.co.uk excludes any and all responsibility and/or liability for the acts of such unauthorised third parties or for guarding against such acts.
Delivery
| Order Weight | Delivery Service | Delivery Price | Delivery Time (excluding handling) |
|---|---|---|---|
| 0kg – 2kg | Royal Mail Tracked | £4.49 | 2 – 3 Days |
| 0kg – 2kg | Royal Mail Premium Tracked | £6.19 | 1 – 2 Days |
| 0kg – 25kg | Courier | £7.99 | 1 – 2 Days |
| 25kg+ | Courier | £7.99 + £4.65 per 25kg over 25kg | 1 – 2 Days |
Terms and Conditions for Postage of Items – westcountrypets.co.uk
Effective Date: 7th October 2024
Welcome to westcountrypets.co.uk. These Terms and Conditions govern the postage of items purchased from our store. By placing an order for any product with westcountrypets.co.uk, you agree to the following terms.
1. Postage Services
westcountrypets.co.uk offers delivery of items via third-party courier services within the United Kingdom. Please note the following details regarding our postage services:
1.1 Postage Providers: We use reputable couriers and postal services, including Royal Mail. All deliveries are subject to the terms and conditions of these third-party providers.
1.2 Delivery Areas: We offer postage services across the UK, including the mainland, Northern Ireland, and surrounding islands. Please be aware that delivery times and costs may vary depending on your location, especially for remote areas.
1.3 International Shipping: Currently, we do not offer international shipping.
2. Delivery Times
We aim to deliver your items within the estimated delivery time provided at checkout. However, please note that all delivery times are estimates and may vary due to circumstances beyond our control.
2.1 Dispatch Time: Orders are typically dispatched within 1-2 business days after payment confirmation, excluding weekends and public holidays.
2.2 Delivery Timescales: Standard delivery times are typically 3-5 business days, while express services (if available) may reduce this to 1-2 business days.
2.3 Delays: westcountrypets.co.uk is not liable for delays caused by the courier service, weather conditions, public holidays, or any unforeseen circumstances. If you experience any delays, please contact us, and we will liaise with the courier service on your behalf.
3. Postage Costs
Postage fees vary based on the weight, size, and destination of the package. The total postage cost will be displayed during the checkout process.
3.1 Free Delivery: Free delivery may be available for orders over a certain value. This offer, if applicable, will be clearly outlined on our website.
3.2 Additional Fees: Orders requiring special handling, delivery to remote areas, or oversized/heavy items may incur additional postage fees. These fees will be disclosed at checkout.
4. Packaging and Handling
All items are carefully packaged to ensure they arrive in good condition. westcountrypets.co.uk is committed to using safe and eco-friendly materials where possible.
4.1 Damaged Items: In the unlikely event that your item arrives damaged, please contact us within 48 hours of receipt to report the issue. You will be required to provide photographic evidence of the damage.
4.2 Lost Parcels: If your parcel is lost in transit, westcountrypets.co.uk will work with the courier to investigate and resolve the issue. Lost parcels must be reported within 14 days of the expected delivery date.
5. Delivery Address
It is the responsibility of the customer to provide accurate delivery details at the time of ordering.
5.1 Incorrect Address: westcountrypets.co.uk is not liable for delays or lost items resulting from incorrect or incomplete delivery addresses. If you realize an error in your address after placing your order, please contact us immediately. We will do our best to correct it before dispatch.
5.2 Undeliverable Packages: If a package is returned to us due to an incorrect address or failure to collect, you will be responsible for the cost of re-postage.
6. Non-Delivery
If you have not received your order within the estimated delivery time, please contact us promptly.
6.1 Tracking Information: When available, we will provide tracking information for your parcel. You can use this information to monitor the status of your delivery.
6.2 Failed Deliveries: In the event of a failed delivery attempt (e.g., no one is available to receive the package), it is your responsibility to contact the courier to arrange re-delivery or collection from their depot.
7. Returns and Refunds
Please refer to our Returns and Refunds Policy for detailed information on how to return items.
8. Liability
westcountrypets.co.uk is not liable for any indirect, incidental, or consequential damages that may arise from the use of our postage service, including but not limited to delays in delivery, loss of revenue, or business interruptions.
9. Changes to Terms
westcountrypets.co.uk reserves the right to update or modify these postage Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically for any updates.
10. Contact Information
For any queries regarding postage, please contact our customer service team at:
Westcountry Pets
4 Victoria Square, Holsworthy, Devon, EX22 6AA
Phone: 01409 404006
Email: [email protected]
By using our postage services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
westcountrypets.co.uk – Returns and Refund Policy
At westcountrypets.co.uk, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be occasions when you need to return an item. This Returns and Refund Policy outlines the terms and conditions for returning items and requesting refunds for purchases made through our store, phone orders, or online transactions.
1. Eligibility for Returns
You may return an item within 14 days of receipt if it meets the following criteria:
- The item is unopened, unused, and in its original packaging.
- The item is in resalable condition.
- You provide proof of purchase (receipt or order confirmation).
Returns outside this timeframe may be accepted at our discretion, but only for faulty or damaged goods.
1.1 Non-Returnable Items
For health and safety reasons, we cannot accept returns on the following:
- Perishable items (e.g., pet food, treats).
- Live animals or plants.
- Personalized or custom-made products.
- Gift cards or vouchers.
2. How to Return an Item
To initiate a return, please follow these steps:
2.1 Contact Us
Before returning any item, please contact our customer service team at:
Westcountry Pets
4 Victoria Square, Holsworthy, Devon, EX22 6AA
Phone: 01409 404006
Email: [email protected]
Business Hours: Mon-Fri: 09:00 – 17:00
Provide your order number, a brief description of the issue, and your reason for return. We will guide you through the return process and provide return instructions.
2.2 Return Shipping
You are responsible for the cost of returning items unless the return is due to a fault with the product (see Section 4). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
3. Processing Your Refund
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
3.1 Partial Refunds
In some cases, partial refunds may be granted, such as:
- Items not returned in their original condition.
- Items returned beyond the 14-day window (if accepted).
4. Damaged or Faulty Goods
If you receive an item that is damaged or faulty, please contact us within 14 days of receiving your order. We will arrange for a replacement, repair, or full refund at no additional cost to you.
We may require you to provide photographs of the damage or defect before processing your request.
4.1 Return of Faulty Items
If we request the return of a damaged or faulty item, westcountrypets.co.uk will cover the cost of return shipping. Please use the shipping method specified by us to ensure that the item is returned in the safest and most cost-effective way.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us, and we will arrange the exchange, subject to stock availability. In some cases, exchanges may take longer due to restocking.
6. Late or Missing Refunds
If you haven’t received your refund within 10 business days:
- Check your bank or payment account.
- Contact your credit card company or payment provider, as refunds may take some time to be officially posted.
- If you’ve done this and still have not received your refund, please contact us at [email protected], and we will investigate the issue.
7. Cancellations
7.1 Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible. We will cancel the order and issue a full refund.
7.2 After Dispatch
If the order has already been dispatched, please follow the return process outlined above. Postage costs for returned items will not be refunded unless the item is faulty or sent in error.
8. Return of Items Purchased on Sale
Items purchased during sales or promotional events are subject to the same return conditions as regular-priced items. However, refunds for sale items will only be for the amount paid, not the original or regular retail price.
9. Return Address
Please send all returns to the following address, unless otherwise instructed:
Westcountry Pets
4 Victoria Square
Holsworthy, Devon, EX22 6AA
United Kingdom
Ensure your package is securely packed and includes your return details (name, order number, and reason for return).
10. Amendments to the Policy
westcountrypets.co.uk reserves the right to amend this Returns and Refund Policy at any time. Any changes will be posted on our website and will apply to purchases made after the updated policy has been published.
Last updated: 7th October 2024